Shipping & Returns/Exchange Policy

FOR DOMESTIC ORDERS (Shipped within India)

The Return & Exchange for orders is only valid if the buyer raises a request at any of our customer service handles( email, call or social media) within 7 days of receiving the product. If 7 days have gone by since the delivery of the order, unfortunately, we would not be able to offer you a refund or exchange.

Return/Exchange Policy

We only exchange or refund for those products which are defective, damaged or wrong product(size, design, colour) has been sent to the buyer.

• email us at semaluna.design@gmail.com
• contact us at +91 8408054665 (Monday-Friday, 12 pm – 6 pm)
• reach out to us on our social media.

1. To return the product, the buyer shall contact our customer support team for mailing details and share the pictures of the packaging, product inside & the invoice for the request to process further. 
2. The buyer must record a video while unwrapping the package and click pictures of the packages. 
3. If we are unable to pick up the return/exchange order from the buyer’s address, in that case the buyer is liable to send us the order. 
4. Your order may take 20-30  days to get delivered in case of an exchange request, depending on the availability of the product

Return Charges

We only accept free exchange for defective, damaged or wrong products(size, design). For any reason other than these, return shipping charges are applicable

Returned products are subject to inspection and approval by our team – if products or the packaging are found to be damaged, the order will not be considered eligible for a refund.

FOR INTERNATIONAL ORDERS (Shipped Outside India)

The Return & Exchange for international orders is only valid if the buyer raises a request within 15 days of receiving the product. If 15 days have gone by since the delivery of the order, unfortunately, we would not be able to offer you a refund or exchange.

Exchange & Return Policy

In case, the buyer receives the wrong design, colour, size or item, then we will bear the cost for shipping and return.