Refund and Return Policy

At Semaluna, customer satisfaction is our priority. If you’re not happy with your purchase, we’re here to help. Please read our refund and return policy below for details.

1. Eligibility for Returns

Items must be returned within 30 days of receipt.
To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all tags attached.

2. Non-Returnable Items

Certain items cannot be returned:

Gift cards
Final sale items
Custom-made or personalized products

3. Return Process

To initiate a return, please email us at semaluna.design@gmail.com

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 5-7 business days.
Shipping fees are non-refundable unless the item arrived damaged or defective.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item please call us at +91 8408054665

6. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item, unless the item was received damaged or defective.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Contact Information

If you have any questions regarding refunds or returns, please contact our support team at

email us at semaluna.design@gmail.com